Essay about Analysis of Macbeth and His Struggle for Power

In William Shakespeare’s play Macbeth, there is a constant struggle for power by Macbeth that leads to many problems, not only for himself, but for the very nature of Scotland as well. While examining the play Macbeth, we will prove how Macbeth’s ambition for power will affect the natural order of the world and show how he is an unjust ruler. In the beginning of the play Macbeth, Macbeth was viewed as a righteous and brave man; and had helped his cousin the king in stopping a rebellious thane. In the next scene Macbeth and Banquo meet three witches that foretell Macbeth’s future by saying â€Å"All hail Macbeth! Thane of Glamis! All hail Macbeth Thane of Cawdor! All hail Macbeth that shalt be king after!† (I, iii, 51-53) After hearing†¦show more content†¦In the letter he tells her about the witches and their prophecy. Lady Macbeth, during this act, is far more ambitious than her husband Macbeth, and when he finally arrives back, she tries to convince Macbeth to kill Duncan for the crown. For she knows that Macbeth is â€Å"too full o’th’ milk of human kindness†¦Ã¢â‚¬ (I, iv, 17) to do it by himself. In the argument, Macbeth, who has still not let ambition overtake him yet, is still a righteous and honorable man, and gives many explanations about how he can’t and won’t kill Duncan. In the quote by Machiavelli, it states that â€Å"For whereas in general the conspirator has to fear before the execution of his plot , in this case he has also to fear sequel to the crime; because on account of it he has the people for an enemy, and thus cannot hope for any escape† (XIX) Macbeth realizes this, for he knows that if he kills Duncan the fallout of the deed would not stop there and he would have to commit more crimes to cover it up, and by doing so he would lose the faith of the people and become an unjust ruler. However, Lady Macbeth does not know this, and she asks the spirits to ma ke her as evil and persuasive as possible, so she ends up asking them to â€Å"Come, you spirits, that tend on mortal thoughts, unsex me here†¦Ã¢â‚¬  (I, iv, 47-8) She asks this so she can better manipulate her husband’s mind in doing the act, which at the end of the Act I she successfully does. The act that finally convinces Macbeth to do this evil however, isShow MoreRelatedA Character Comparison of Macbeth and Prospero from Shakespeares Macbeth and The Tempest676 Words   |  3 PagesThese two Shakespearean characters, Macbeth and Prospero, from Macbeth and The Tempest can greatly compare to one another. From the very beginning, these two men are hard to understand and seem like your average warrior and ruler. Both of these characters are dealing with struggle of power; however, they both deal with this issue in different, interesting ways with different results. At the end of these two plays, we meet two entirely different characters than the ones that we were int roduced toRead MoreMacbeth-Struggle for Power999 Words   |  4 Pagesplay, Macbeth is ultimately about the struggle for power. Power is something many desire where people often change and become evil in their attempts to acquire it and during this play the characters go through many changes which lead to disaster. The two main characters mostly influenced by power in this Shakespearean play are Macbeth and Lady Macbeth. Macbeth is swayed by the prophecy made by the witches and also by Lady Macbeth who holds great control over her husband. Through the analysis of charactersRead MoreEssay about Notions of Power: Animal Farm and Macbeth1257 Words   |  6 Pagesâ€Å"Political Power grows out of the barrel of a gun† -Chairman Mao- QUESTION: To what extent does this quote connect to the message regarding power in each of your texts? Write a synthesis essay that deals with the quote above and Shakespeare’s Macbeth and Orwell’s Animal Farm. In your essay ensure that you specifically refer to each of texts including quotes and analysis. â€Å"Political Power grows out of the Barrel of a Gun† The idea of power and especially political power has its manyRead MoreAnalysis Of Macbeth By William Shakespeare1659 Words   |  7 PagesHonors 9 November 2015 Macbeth Essay The theme of tragedy appears in various amounts of movies, literature, and plays which provided entertainment for people throughout the years. Movies and plays such as â€Å"The Titanic† and â€Å"Romeo Juliet† gave audiences a pang of sadness and amusement as the story line unraveled. Notably, the prevalence of the theme occurs in Shakespearean plays such as the tale of Macbeth which displays Aristotle’s definition of tragedy. The play Macbeth lives up to Aristotle’sRead MoreThe Tragedy Of Macbeth By William Shakespeare899 Words   |  4 PagesShakespeare’s Tragedy of Macbeth, the answer to this question is played out. At the beginning of the play, the main character, Macbeth, is deemed â€Å"valiant† (1.2.24) and â€Å"noble† (1.2.68); however, after his encounter with the witches, his dark side starts to bubble up. As such, the Weird Sisters symbolize the ubiquitous evil that is in the world and present the theme man’s susceptibility to temptation. While the witches do play an essential role in Macbeth’s demise; ultimately, it is his choice to act uponRead More Shakespeares Macbeth - Renaissance Humanism Essay1494 Words   |  6 PagesShakespeare’s tragedy Macbeth assume the role of supernatural beings, it was not Shakespeare’s intent to portray a classic case of fatalism. On the contrary, Shakespeare used Macbeth as a way to display the idea of Renaissance humanism. Although the witches did in fact possess uncanny powers, they were in reality not controlling Macbeth, but rather they were tempting Macbeth to act in particular ways. The witches, as well as other significant characters, may have encouraged Macbeth to act in a certainRead MoreShakespeares Novel Macbeth1577 Words   |  7 Pagesif no one felt guilt? If no one ever caught caught for their crimes? In Shakespeares novel, Macbeth, the main characters commit crimes driven by their ambition. After committing the firs t crime Macbeth, the main antagonist is overwhelmed with guilt. His wife, Lady Macbeth plotted the first crime and was the main force pushing Macbeth to kill. In the end Macbeth is charged with the truth and Lady Macbeth kills herself both brought down equally from guilt. Guilt and fear of being found out causesRead MoreWhy Macbeth Killed Duncan1457 Words   |  6 PagesAn Analysis of Why Macbeth Kills Duncan. Thought to have been composed by William Shakespeare between 1606-1607 Macbeth is the final of his four famous ‘tragedies’ which are literary works depicting a tragic hero, who becomes engaged in a moral struggle that ends in ruin. Macbeth is rarely mentioned in the theatrical world by its eponymous title, as it is considered to be unlucky, hence the reason it is often known as ‘The Scottish Tragedy’. The play is said to have been written by Shakespeare forRead MoreIn History It Is Often Taught That Even Events That Occurred1499 Words   |  6 Pagesthe Global Theatre on the outskirts of London. First performed in 1606, Shakespeare’s play Macbeth tells the story of a Scottish man named Macbeth who is in a constant struggle in wishing to obtain power but consequences that could potentially follow. Through violence and a push from his wife, Macbeth makes it to power before facing an unexpected death. By commenting and judging on the qualities of Mac beth, readers can gain insight as to why Shakespeare wrote the play in the manner that he did.Read MoreMacbeth1388 Words   |  6 Pages Macbeth: Character Analysis The Tragedy of Macbeth, by William Shakespeare, is about a soldier, Macbeth, and his friend, Banquo, who meet up with three strange witches who share prophecies with the two men. Macbeth is told that he will become king someday and rule the land of Scotland. The rest of the play follows the actions of once a loyal soldier turned into a greedy king, who seeks to hold the crown forever no matter what the consequences may be. Throughout the play Macbeth displays himself

Global Financial Analysis - 3105 Words

Fundamentals of Multinational Finance, 3e (Moffett) Chapter 5 The Foreign Exchange Market 5.1 Multiple Choice and True/False Questions 1) Which of the following is NOT true regarding the market for foreign exchange? A) The market provides the physical and institutional structure through which the money of one country is exchanged for another. B) The rate of exchange is determined in the market. C) Foreign exchange transactions are physically completed in the foreign exchange market. D) All of the above are true. Answer: D Topic: Introduction to the Foreign Exchange Market Skill: Recognition 2) A/An ________ is an agreement between a buyer and†¦show more content†¦Foreign exchange ________, on the other hand, earn a profit by bringing together buyers and sellers of foreign currencies and earning a commission on each sale and purchase. A) central banks; treasuries B) dealers; brokers C) brokers; dealers D) speculators; arbitragers Answer: B Topic: Foreign Exchange (FX) Market Participants Skill: Recognition 15) The primary motive of foreign exchange activities by most central banks is profit. Answer: FALSE Topic: Foreign Exchange (FX) Market Participants Skill: Recognition 16) Dealers sometimes use brokers in the foreign exchange market because the dealers desire A) speed. B) accuracy. C) to remain anonymous. D) all of the above. Answer: D Topic: Foreign Exchange (FX) Market Participants Skill: Recognition 17) Daily trading volume in the foreign exchange market was about ________ per ________ in 2007. A) $3,200 billion; month B) $1,000 billion; month C) $3,200 billion; day D) $1,000 billion; day Answer: C Topic: FX Trading Volume Skill: Recognition 18) Daily trading volume of foreign exchange had actually decreased in 2004 from the levels reported in 2001. 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The Return Shadow Souls Chapter 42 Free Essays

By now Matt and Mrs. Flowers couldn’t ignore the blinding lights anymore. They had to go outside. We will write a custom essay sample on The Return: Shadow Souls Chapter 42 or any similar topic only for you Order Now But just as Matt opened the door there was – well, Matt didn’t know what it was. Something blasted straight out of the ground and into the sky, where it got smaller and smaller, became a star, and disappeared. A meteor that had gone through the Earth? But wouldn’t that mean tsunamis and earthquakes and shockwaves and forest fires and maybe even the Earth ripping apart? If one meteor that hit the surface could kill off all the dinosaurs†¦ The light that had been shining upward had faded slightly. â€Å"Well, bless my soul,† said Mrs. Flowers in a small, shaken voice. â€Å"Matt, dear, are you all right?† â€Å"Yes, ma’am. But†¦Ã¢â‚¬  Matt’s vocabulary couldn’t stand the strain. â€Å"What the hell was it?† And to his slight surprise, Mrs. Flowers said, â€Å"My sentiments exactly!† â€Å"Wait – there’s something moving. Get back!† â€Å"Dear Matt, be careful with that gun†¦Ã¢â‚¬  â€Å"It’s people! Oh, my God! It’s Elena.† Matt abruptly sat down on the ground. He could only whisper now. † Elena. She’s alive. She’s alive!† From what Matt could see, there were a group of people climbing and helping others climb out of a perfectly rectangular hole, perhaps five feet deep, in Mrs. Flowers’s angelica patch. They could hear voices. â€Å"All right,† Elena was saying, as she bent down. â€Å"Now grab my hands.† But the way she was dressed! A scrap of scarlet that showed all sorts of scratches and cuts on her legs. On top – well, the remains of the gown covered about what a bikini would. And she was wearing the largest, most sparkly costume jewelry that Matt had ever seen. More voices, going on through Matt’s shock. â€Å"Be careful, yes? I will lift him to you – â€Å" â€Å"I can climb out my own.† – surely that was Stefan! â€Å"You see?† Elena rejoiced. â€Å"He says he can climb out his own!† â€Å"Oui, but perhaps one small lift – â€Å" â€Å"This is hardly the time for machismo, little brother.† And that, Matt thought, fingering the revolver, was Damon. Blessed bullets†¦ â€Å"No, I want – to do it myself – okay – got it. There.† â€Å"There! You see! He’s better every second!† Elena caroled. â€Å"Where’s the diamond? Damon?† Stefan sounded anxious. â€Å"I have it safe. Relax.† â€Å"I want to hold it. Please.† â€Å"More than you want to hold me?† Elena asked. There was a blur and then Stefan was lying back in her arms, while she said, â€Å"Easy, easy.† Matt stared. Damon was right behind them, almost as if he belonged there. â€Å"I’ll watch the diamond,† he said flatly. â€Å"You watch your girl.† â€Å"Excuse me – I’m sorry, but†¦could somebody please lift me out?† And that was Bonnie! Bonnie, sounding plaintive but not afraid or unhappy. Bonnie giggling! â€Å"Have we got all the sacks of star balls?† â€Å"We’ve got all the ones from that house we found.† And that was Meredith. Thank God. They’d all made it out. But despite his thoughts, his eyes were drawn again to one figure – the one who seemed to be supervising things – the one with golden hair. â€Å"We need the star balls because any one of them might be – † she was beginning, when Bonnie cried out â€Å"Oh, look! Look! It’s Mrs. Flowers and Matt!† â€Å"Now, Bonnie, they’d hardly be waiting for us,† Meredith put in. â€Å"Where? Bonnie, where?† Elena demanded. â€Å"If it’s Shinichi and Misao in disguise I’m going to – hey, Matt!† â€Å"Will someone please tell me where?† â€Å"Right there, Meredith!† â€Å"Oh! Mrs. Flowers! Um†¦I hope we didn’t wake you.† â€Å"I have never had a happier awakening,† Mrs. Flowers said solemnly. â€Å"I can see what you have been through in the Dark Place. Your – er – lack of sufficient clothing†¦Ã¢â‚¬  A sudden silence. Meredith glanced at Bonnie. Bonnie glanced at Meredith. â€Å"I know these clothes and gems may seem a little too much†¦Ã¢â‚¬  Matt found his voice. â€Å"Those jewels? They’re real?† â€Å"Oh, they’re nothing. And we’re all dirty†¦.† â€Å"Forgive me. We stink – which is my fault – † Stefan began, only to have Elena cut in. â€Å"Mrs. Flowers, Matt: Stefan’s been a prisoner! All this time! Starved and tortured – oh, God!† â€Å"Elena. Shhh. You got me back.† â€Å"We got you back. Now, I’ll never let you go. Ever, ever.† â€Å"Easy, love. I really need a bath and – † Stefan stopped suddenly. â€Å"There’re no iron bars! Nothing to shut off my Powers! I can†¦Ã¢â‚¬  He stepped away from Elena, who clung with one hand. There was a soft, silvery flash of light, like a full moon appearing and disappearing in their midst. â€Å"Over here!† he said. â€Å"Anyone who doesn’t want little beastly parasites, I can take care of you.† â€Å"I’m your girl,† said Meredith. â€Å"I have a phobia about fleas, and Damon never even got me any flea powder. What a master!† There was laughter at this, laughter Matt didn’t understand. Meredith was wearing – well, it had to be costume jewelry – but still it looked like about a few million dollars’ worth of sapphires. Stefan took Meredith’s hand. There was the same soft flash of light. And then Meredith stepped back saying, â€Å"Thanks.† Stefan’s low response was, â€Å"Thank you, Meredith.† Meredith’s blue dress was at least in one piece, Matt observed. Bonnie – whose dress had been slashed into starlight-colored ribbons – was raising a hand. â€Å"Me, too, please!† Stefan took her hand, and it happened all over again. â€Å"Thank you, Stefan! Oooh! I feel so much better! I hated itching!† â€Å"Thank you, Bonnie. I hated to think I was dying alone.† â€Å"Other vampires, take care of yourselves!† Elena said, as if she had a clipboard and were checking items off. â€Å"And, Stefan, please – † She held out her hands to him. He knelt in front of her, kissed both her hands, then enshrouded them in the soft white light. â€Å"But I’d still like a bath†¦Ã¢â‚¬  said Bonnie pleadingly, as the new vampire – the tall fit one – and Damon had each sparked a moonlight glow around themselves. Mrs. Flowers spoke up. â€Å"There are four working bathtubs in that house: in Stefan’s room, in my room, in the rooms on either side of Stefan’s. Be my guest. I’ll put some bath salts in each right now.† And then she added, holding her arms out to the whole ragged, bleeding, dirty bunch of them: â€Å"My house is yours, my dears.† There was a chorus of passionate â€Å"thank yous.† â€Å"I’ll arrange a rota. For feeding Stefan, I mean. If you girls are willing,† Elena added quickly, looking at Bonnie and Meredith. â€Å"He doesn’t need much, just a little every hour until morning.† Elena still seemed very shy of Matt. Matt was very shy of her. But he stepped forward, empty hands held up to show that he was harmless. â€Å"Is it a rule that it’s only girls? Because I’ve got blood, too, and I’m healthy as a horse.† Stefan quickly looked at him. â€Å"No rule about only girls. But you don’t have to – â€Å" â€Å"I want to help you.† â€Å"Okay, then. Thank you, Matt.† The proper response seemed to be â€Å"Thank you, Stefan,† but Matt couldn’t think of anything until, â€Å"Thanks for taking care of Elena.† Stefan smiled. â€Å"Thank Damon for that. He and the others all helped me – and each other.† â€Å"We Also Walk Dogs – at least Sage does,† Damon said slyly. â€Å"Oh – that reminds me. I should use that de-parasiting trick on my two friends. Saber! Talon! Heel!† He added a whistle that Matt could never have imitated. In any case, Matt was operating in a dream. A huge dog, almost as big as a pony, seemingly, and a falcon came out of the darkness. â€Å"Now,† the fit vampire said, and once again the soft light shone. And then: â€Å"There. If you don’t mind; I prefer to sleep out-of-doors with my friends. I am grateful for all your kindnesses, Madame, and my name is Sage. The hawk is Talon; the dog, Saber.† Elena said, â€Å"Dibs on Stefan’s bath for Stefan and me, and Mrs. Flowers’s bath for the girls. You boys can work things out on your own.† â€Å"I,† Mrs. Flowers said gravely, â€Å"will be in the kitchen, making sandwiches.† She turned to go. That was when Shinichi arose from the earth above them. Or rather when his face arose. It was clearly an illusion, but a terrifying and marvelous one. Shinichi actually seemed to be there, a giant, perhaps supporting the world on his shoulders. The black part of his hair blended in with the night, but the scarlet tips made a flaming halo around his face. Having come from a land that was dominated by a giant red sun, night and day, it was an odd sight. Shinichi’s eyes were red as well, like two small moons in the sky, and they focused on the group by Mrs. Flowers’s house. â€Å"Hello,† he said. â€Å"What, you look so surprised? You shouldn’t be. I really couldn’t let you come back without popping up to say ‘hello.’ After all, it’s been a long time – for some of you,† the giant face said, grinning. â€Å"Also, of course, to share in the festivities – we’ve saved little Stefan, and, my, we even fought an oversized chicken to do it.† â€Å"I’d like to see you take Bloddeuwedd on, one on one, and get a secret key out of her nest, at the same time,† Bonnie began indignantly, but stopped when Meredith squeezed her arm. Sage, meanwhile was murmuring something about what his own â€Å"oversized chicken,† Talon, would do if Shinichi were brave enough to show up in person. Shinichi ignored all this. â€Å"Oh, yes, and the mental calisthenics you had to go through. Truly formidable. Well, never again will we mistake you for blunder-headed idiots who never really asked why my sister would give you any clues in the first place, much less clues that Outsiders could understand. I mean† – he leered – â€Å"why not just go and swallow the key in the first place, hmm?† â€Å"You’re bluffing,† Meredith said flatly. â€Å"You underestimated us, plain and simple.† â€Å"Maybe,† said Shinichi. â€Å"Or maybe it was something else entirely.† â€Å"You lost,† said Damon. â€Å"I realize that may be an entirely new concept for you, but it’s true. Elena has gained much more control over her Powers.† â€Å"But will they work here?† Shinichi smiled eerily. â€Å"Or will they suddenly disappear in the light of a pale yellow sun? Or in the depths of true darkness?† â€Å"Don’t let him bait you, Madame,† Sage shouted. â€Å"Your Powers come from a place he cannot enter!† â€Å"Oh, yes, and the renegade. The Rebel’s rebel son. I wonder†¦what are you calling yourself this time? Cage? Rage? I wonder what these children will think when they learn who you really are?† â€Å"It won’t matter who he is,† Bonnie cried. â€Å"We know that. We know that he’s a vampire, but that he can be gentle and kind and he’s saved us over and over again.† She shut her eyes, but held her ground against the gale of Shinichi’s laughter. â€Å"So ‘Madame,'† Shinichi mocked, â€Å"you think you have gained ‘Sage.’ But I wonder if you know what in chess we call a ‘gambit’ is? No? Well, I’m sure your intellectual friend will be glad to inform you.† There was a pause. Then Meredith said, with no expression at all, â€Å"A gambit is when a chess player sacrifices something – for instance, a pawn – deliberately – just to get something else. A position on the chessboard that they want, for instance.† â€Å"I knew you’d be able to tell them. What do you think of our first gambit?† Another silence, then Meredith said: â€Å"I presume you mean you’ve given us back Stefan to achieve something better.† â€Å"Oh, if you only had golden hair – as your friend Elena has so generously displayed.† There were various exclamations on the theme of â€Å"Huh?† – most of them directed at Shinichi, but some at Elena. Who promptly exploded. â€Å"You took Stefan’s memories – ?† â€Å"Now, now, nothing so drastic, my dear. But a thirty-meld-a-session beautician – now, she was most cooperative.† Elena turned her gaze up at the giant face with a look of utter contempt. â€Å"You†¦cad.† â€Å"Oh, I’m stricken to the heart.† But the thing was, Shinichi’s giant face did look stricken – angry and dangerous. â€Å"Between you, all such close friends: do you know how many secrets there are? Of course, Meredith is a mistress of secrecy, keeping her secrets from her friends all these years. You think you’ve already pumped her dry, but the best is yet to come. And then, of course, there is Damon’s secret.† â€Å"Which if spoken of here and now will mean instant war,† Damon said. â€Å"And you know, it’s strange, but I got the feeling that you came here tonight to negotiate.† This time Shinichi’s laughter really was a gale, and Damon had to leap behind Meredith to prevent her being knocked into the hole the elevator had made. â€Å"Very gallant,† Shinichi boomed again, shattering glass somewhere on Mrs. Flowers’s house. â€Å"But I really must be going. Shall I leave a synopsis of the prizes you still have to search for before your little company can look each other in the eye?† â€Å"I think we already have them. And you are no longer welcome around this home,† Mrs. Flowers said coolly. But Elena’s mind was still working. Even standing here, knowing that Stefan needed her, she was searching for the reasons behind this: Shinichi’s second gambit. Because she was sure that this was one. â€Å"Where are the pillowcases?† she said in a sharp voice that frightened and bewildered half the group, and simply frightened the rest. â€Å"I was holding one, but then I decided to hold on to Saber instead.† – Sage. â€Å"I had one, at the bottom of the hole, but I dropped it when somebody lifted me out.† – Bonnie. â€Å"I’ve still got one, although I don’t understand what good – † Damon began. â€Å"Damon!† Elena whirled to him. â€Å"Trust me! We’ve got yours and Sage’s safe – what’s happening to Bonnie’s in the hole?† The moment she had said â€Å"trust me† Damon had dumped his pillowcase on top of Sage’s, and by the time she was finished, he had leaped into the hole, which was still so bright with leylight as to hurt any vampire’s eyes. But Damon made no complaint. He said, â€Å"I have it safe now – no, wait! A root! A damned root is curled around one of the star balls! Someone toss me a knife, quick!† While everyone else was slapping their pockets for knives, Matt did something that Elena couldn’t believe. First he glanced down into the six-foot-deep hole while pointing – a revolver, was it? Yes – she recognized it as the twin of Meredith’s. Then without trying to let himself down easily, he simply jumped as Damon had, into the hole. â€Å"DON’T YOU WANT TO KNOW – † roared Shinichi, but no one was paying any attention to him. Matt’s jump didn’t end lightly as Damon’s had. It ended with a gasp and a stifled curse. But Matt didn’t waste time; still on his knees, he handed the gun up to Damon. â€Å"Blessed bullets – shoot it!† Damon moved very fast. He didn’t even seem to aim. But he must have clicked the safety off and aimed immediately, for the root was now streaking for the soft wall of the hole, its end wrapped tightly around something round. Elena heard two shattering revolver shots; three. Then Damon stooped and picked up a vine-wrapped ball, medium-sized and crystal clear where its true surface could be seen. â€Å"PUT THAT DOWN!† Shinichi’s rage was beyond all measure. The two burning red spots of his eyes were like flames – like moons of fire. He seemed to be trying to get them to comply by sheer volume. â€Å"I SAID, DON’T TOUCH THAT WITH YOUR FILTHY HUMAN HANDS!† â€Å"Oh, my God!† gasped Bonnie. Meredith said simply, â€Å"It’s Misao’s – it has to be. He’d gamble with his own; but not with hers. Damon, hand it up to me, along with the revolver. I bet it’s not bulletproof.† She knelt, reaching into the hole. Damon, with a raised eyebrow, did as she said. â€Å"Oh, God,† Bonnie cried, from the edge of the hole. â€Å"Matt’s sprained his ankle – at least.† â€Å"I TOLD YOU,† roared Shinichi. â€Å"YOU’LL BE SORRY – â€Å" â€Å"Here,† Damon said to Bonnie, taking not the slightest notice of Shinichi. Without any more ado, he picked up Matt and floated up out of the hole. He deposited the fair-haired boy beside Bonnie, who looked at him with the wide brown eyes of utter confusion. Matt, though, was a Virginian through and through. After swallowing only once, he got out a â€Å"Thank you, Damon.† â€Å"No problem, Matt,† Damon said, and then â€Å"What?† as someone gasped. â€Å"You remembered,† Bonnie cried, â€Å"You remembered his – Meredith!† she broke off, looking at the tall girl. â€Å"The grass!† Meredith, who had been examining the star ball with a strange expression, now tossed the revolver to Damon and tried with her free hand to tear away the grass that had twined around her feet and up her ankles already. But even as she did so, the grass seemed to leap upward and grab her hand, binding it to her feet. And now it was sprouting, growing, racing up her body toward the ball which she held high in the air. At the same time, it was tightening around her chest, forcing air out of her lungs. It all happened so fast that it was only when she gasped, â€Å"Somebody take th’ ball,† that the others leaped to her aid. Bonnie was the first to get there, tearing with her fingernails at the greenery that was squeezing Meredith’s chest. But each blade was like steel, and she couldn’t rip away even one of them. Neither could Matt or Elena. Meanwhile, Sage was trying to lift Meredith bodily – to pluck her from the earth – and having no more success than the rest. Meredith’s face, clearly visible in the light still shining from the hole, was going white. Damon snatched the star ball from her fingers just before the tangled greenery running up her arm could reach it. He then began moving literally faster than the human eye could track, never stopping in any one place long enough for any plant to grasp him. But still, the grass around Meredith was tightening. Now her face was turning blue. Her eyes were wide, her mouth open for a breath that would not come. â€Å"Stop it!† Elena screamed at Shinichi. â€Å"We’ll give you the star ball! Just let go of her!† â€Å"LET GO OF HER?† Shinichi bellowed laughter. â€Å"MAYBE YOU’D BETTER LOOK TO YOUR OWN INTERESTS FIRST BEFORE ASKING ME A FAVOR.† Wildly, Elena looked around – and saw that grass had almost completely enveloped a kneeling Stefan, who had been too weak to move as quickly as the others had. And he had never made a sound to call attention to himself. â€Å"No!† Elena’s desperate scream almost drowned out Shinichi’s laughter. â€Å"Stefan! No!† Even knowing it was futile, she threw herself at him and tried to rip the grass away from his thin chest. Stefan simply gave her the faintest of smiles and shook his head sadly. That was when Damon came to a stop. He held the star ball up toward Shinichi’s lowering visage. â€Å"Take it!† he shouted. â€Å"Take the ball, damn you, but let the two of them go!† This time the gale of Shinichi’s laughter went on and on. A spiral of grass grew from a point beside Damon and an instant later had formed a hideous, shaggy green fist, which almost reached the star ball. But – â€Å"Not yet, my dears,† gasped Mrs. Flowers. She and Matt had come breathlessly from the boardinghouse storage room – Matt limping badly – and they both held what looked like Post-it notes in their hands. The next thing Elena knew, Damon was moving at ferocious speed again, away from the fist, and Matt was slapping a bit of paper on the grass covering Stefan, while Mrs. Flowers did the same to the greenery on Meredith. As Elena watched in disbelief, the grass seemed to melt, dying away into hay-colored blades that fell to the ground. The next moment she was holding Stefan. â€Å"Let’s get inside, my dears,† Mrs. Flowers said. â€Å"It’s safe in the storage room – the able help the wounded, of course.† Meredith and Stefan were taking great gasping breaths. But Shinichi had the last word. â€Å"Don’t you worry,† he said, strangely calm as if he realized he’d lost – for now. â€Å"I’ll get that sphere back soon enough. You don’t know how to use that kind of Power anyway! And besides all that, I’m going to tell you what you’ve been hiding from your so-called friends. Just a few secrets, yes?† â€Å"The hell with your secrets,† shouted Bonnie. â€Å"Language, language! How about this: One of you has kept a secret all their life, and is doing so even now. One of you is a murderer – and I am not speaking of a vampire, or a mercy killing, or anything like that. And then there is the question of the true identity of Sage – good luck on your research there! One of you has already had their memory erased – and I don’t mean Damon or Stefan. And what about the secret, stolen kiss? And then there is the question of what happened the night of the motel, that it seems that nobody but Elena can recall. You might ask her sometime about her theories about Camelot. And then – â€Å" That was when the sound as loud as Shinichi’s giant-sized gales of laughter interrupted him. It tore through the face in the sky, leaving it drooping ridiculously. Then the face disappeared. â€Å"What was that – â€Å" â€Å"Who has the gun – ?† â€Å"What kind of gun could do that to him?† â€Å"One with blessed bullets,† Damon said coolly, showing them the revolver, pointed down. â€Å"You mean you did that?† â€Å"Good for Damon!† â€Å"Forget Shinichi!† â€Å"He is a liar when it suits him, that I can tell you.† â€Å"I think,† Mrs. Flowers said, â€Å"that we can retire to the boardinghouse now.† â€Å"Yeah, and let’s go get our baths.† â€Å"Just one last thing.† Shinichi’s voice, giant-sized seemed to come from everywhere around them; from the sky, from the earth. â€Å"You’re really going to love what I have in mind next for you. If I were you, I’d start negotiating for that star ball right NOW.† But his laughter was off and the muffled feminine sound behind him was almost like crying, as if Misao couldn’t help herself. â€Å"YOU’RE GOING TO LOVE IT!† Shinichi insisted in a roar. How to cite The Return: Shadow Souls Chapter 42, Essay examples

The Taxation Rulings of TR-Free-Samples-Myassignmenthelp.com

Questions: 1.Advise Cassandra Pty Ltd of the capital gains tax consequences of the above transactions for it. 2.Advise Oscar Pty Ltd as to whether, and if so when and to what extent, any of the above expenditures that it incurs will be deductible to in for Australian income tax purposes. 3.Advise Ernest Constructions Pty Ltd as to whether and, if so, when the instalment payments in relation to its contract with Oscar Pty Ltd will be included in its assessable income. Answers: 1.The taxation rulings of TR 2007/9 lay down that if an item used to create a particular atmosphere or ambience for premises used in caf, motel or retailing business results in being considered as the item of plant[1]. Whether an item is an item of plant is relevant in determining whether an allowable deduction will be available either under division 40 for a depreciating asset or under division 43 relating to the capital works of the income tax assessment act 1997. According to the taxation rulings of TR 2007/9 deductions for capital expenditure on the assets related with the premises used in the type of the business will be usually considered for deductions under the Division 40 for the depreciating assets or the division 43 for the purpose of capital works[2]. The current case study is concerned with the determination of the capital gains tax consequences from the sale of land and the theatre building. However, prior to sales Cassandra Pty Ltd incurred capital works expenditure on the construction of theatre building. Division 43 lay down that a deduction for construction expenditure on the capital works used for other works rather than residential accommodations given that the capital works started after the 19th July 1982 and the capital works is put into use to generate taxable income. In the present context it is evident that Cassandra Pty Ltd incurred an expenditure on construction of building and division 43 is applicable in the case of Cassandra Pty Ltd[3]. Division 43 is applicable for the capital works that are carried on the buildings or structure improvements. An item that becomes the portion of the premises does not fall within the meaning of the plant unless in the cases where the premises are considered to be plant[4]. When there is a circumstances that an item on the premises does not becomes the part of the premises and even do not falls in the comprehensive meaning of the plant it may come inside the ordinary meaning of the plant where the functions that is performed by the premises to attract the customers. Additionally, the premises should definitely be the element of service which the business provides and for which the customers are prepared to pay. As held in the case of Wangaratta Woollen Mills and ICI reflects the closeness of the relationship which should prevail between the functions that is performed by the item along with the particular income earning capacities of the taxpayer for the item of plant to be considered as the item of plant. Additionally, it has been found that Cassandra Pty Ltd had incurred an expenditure on the demolition of the derelict building. According to the ATO ID of 2002/633 a capital gains or capital loss originates from the CGT event C1 in the section 104-20 of the Income Tax Assessment Act 1997 in the event of demolition of the dwelling given that no form of capital gains proceeds are received[5]. The effect of the cost base rules in subsection 112-30 (2) and (3) of the ITAA 1997 the capital proceeds rule in the section 116-25 of the ITAA 1997 represents that no capital gains or capital loss originates at the time of CGT events happens if no form of capital proceeds are received for it. In the present case it is understood that the Cassandra Pty Ltd has incurred a demolition expenditure and the taxpayer in the present context does not received any capital proceeds for the demolition of the building. However, in the later stage it is found that Cassandra Pty Ltd sold the land and theatre building for a sum of $3,000,000 and this has resulted in capital gains. In accordance with the subsection 104-20 (3) of the ITAA 1997 it lays down that an individual makes the capital gains from the CGT event will result in capital gains if the proceeds were more than the destruction or more than the cost of the asset. Therefore, from the given context it can be stated that Cassandra Pty Ltd made a capital gain from the sale of land therefore as a result of this Cassandra Ptd Ltd would be held liable for the capital gains tax on the sale of asset. 2.The Taxation ruling of TR 2004/16 lay down that an individual can claim allowable deductions either under the division 40 relating to the depreciating assets or under the Division 43 relating to the capital works of the ITAA 1997[6]. Deductions for capital expenditure on the assets would be allowable for the property that are under the division 43 related to the capital works. In the present context it can be stated that the Oscar Pty Ltd incurred expenditure of $500,0000 for the capital works. In terms of the present case of the Oscar Pty Ltd division 43 lay down that an allowable deductions will be available relating to the construction expenditure on the capital works along with the buildings that is used by the taxpayer. Since the Oscar Pty Ltd incurred expenditure on the structural improvements in order to protect the theatre building from the any further earthquakes shocks division 43 is applicable for the expenditure incurred on the capital works of the premises that is used to generate the assessable income[7]. The division is applicable since Oscar Pty Ltd incurred building or structural improvements that is related to the improvements of the buildings. As per the division 43 if taxpayer incurs expenditure on the on the property that is related to capital works then a deductions will be available unless it is found that the item is considered to be plant or depreciating asset and other conditions of the Division 40 are met. Capital works are generally used to generate assessable income that also includes the buildings and structural improvement are usually written off over the longer period of time other than the depreciating assets[8]. The capital works deductions are available for the buildings or extensions or alterations or making any kind of improvements to the building. Capital works also comprises of the structural improvements carried out on the retaining walls. As evident the capital works are carried out by Oscar Pty Ltd for the purpose of strengthening the walls and premises of the theatre therefore a capital works expenditure would be available to the company. As held in the case of Quarries Ltd v FCT (1961) an item might be regarded as a component of depreciation deductions even though it is not considered to be plant and might be regarded as the article under the section 54 of the ITAA 1997[9]. As evident from the current case study of Oscar Pty Ltd an item that is used to create a particular atmosphere or ambience for premises that is used to carry out the functions of the business will fall inside the ordinary meaning of the plant for the business to attract customers. Furthermore, the element of premises is considered to be a definable element in the service that is provided by the business and for which the customers are willing to pay[10]. Therefore, Oscar Pty Ltd will be able to claim allowable deductions in order to produce assessable income and as a result of this the expenditure that is incurred by the Oscar Pty would be considered as the allowable deductions. The reason for considering it to be an allowable deduction is that the improvement on the building that is carried out by the Oscar Pty Ltd was for improvement of the premises and will be considered to be an allowable deduction because it qualifies for the capital works expenditure. 3.The current scenario is based on the determination of the assessment of the income derived from the instalments payments by Earnest Construction Pty Ltd in relation to its contract with Oscar Pty Ltd[11]. Income that is recorded at the time they are received they are termed as the cash basis. Income that is recorded at the time when they are earned they are known as accrual basis. As held in the case of J Rowe and son Pty Ltd v FCT it lays down that lay by sale would be treated as assessable income in terms of the accrual basis however the cash receipts are considered as the cash basis and would be earned as the received. As held in the case of Arthur Murray Pty Ltd v FCT income that are non-refundable are generally treated as the income and the amount that is received on the cash settlement that is derived under section 6-5 of the ITAA 1997 they are treated as the income and will be included in the assessable income of the taxpayer[12]. As it has been defined under the Subsection 6-5 of the ITAA 1997 it lay down that assessable income of the taxpayer that is a resident of Australia which is derived directly or indirectly from all the sources at the time of the income year. As held in the case of Brent v. Federal Commissioner of Taxation (1971) the federal court has stated that the word derived is generally not regarded as equal to the meaning earned or derive within the ordinary sense[13]. Additionally, the commissioner of taxation in the case of Trust and Agency company of South Australia v Federal Commissioner of Taxation (1938) defined appropriate method of accounting[14]. The commissioner specified that unless the act lay down any kind of specific provision on the point the sum of revenue or income that is generated should be determined in the ordinary meaning of the business and appropriate method of income must be adopted to provide a true and fair view of the income of the taxpayer. Considering the examples of Arthur Murray Pty Ltd v FCT (1965) income received for work which his yet to be performed the federal commissioner has held down that it will not be considered to be assessable since it is not viewed as derived under section 25 (1) of the ITAA 1936. As held in the case of Federal Commissioner of Taxation v. Australian Gas Light Co (1983) it has been held that income derived based on the accrual basis under the subsection 25 (1) of the ITAA 1997 when a debt of recoverable nature is created and the taxpayer under such kind of circumstances are not required to undertake any form of steps to make an entitlement for payment. In the present case study, it can be defined that the progress payment cannot be considered as the income[15]. The reason for not considering the payment as the assessable income because the full payment has not been received by the Earnest Pty Ltd and it will be liable for income tax once the entire amount is received[16]. As understood in the present case of Earnest Pty Ltd income would be usually derived under two basis namely cash and accrual basis. Given the circumstances that cash basis is adopted then the income will be derived upon the receipt of part payment in the form of cash and the same will considered for taxable purpose. Reference List: Anderson, Colin, Jennifer Dickfos, and Catherine Brown. "The Australian Taxation Office-what role does it play in anti-phoenix activity?."INSOLVENCY LAW JOURNAL24.2 (2016): 127-140. Barkoczy, Stephen, et al.Foundations Student Tax Pack 3 2016. Oxford University Press Australia New Zealand, 2016. Braithwaite, Valerie, ed.Taxing democracy: Understanding tax avoidance and evasion. Routledge, 2017. Cao, Liangyue, et al. "Understanding the economy-wide efficiency and incidence of major Australian taxes."Treasury WP1 (2015). Coleman, Cynthia, and Kerrie Sadiq.Principles Of Taxation Law 2013. Davison, Mark, Ann Monotti, and Leanne Wiseman.Australian intellectual property law. Cambridge University Press, 2015. James, Kieran. "The Australian Taxation Office perspective on work-related travel expense deductions for academics."International Journal of Critical Accounting8.5-6 (2016): 345-362. Kenny, Paul.Australian Tax 2013. Chatswood, N.S.W., Lexisnexis Butterworths, 2013,. Krever, Richard E.Australian Taxation Law Cases 2013. Pyrmont, N.S.W., Thomson Reuters, 2013,. Lang, Michael.Introduction to the law of double taxation conventions. Linde Verlag GmbH, 2014. Miller, Angharad, and Lynne Oats.Principles of international taxation. Bloomsbury Publishing, 2016. Morgan, Annette et al.A Practical Introduction To Australian Taxation Law. North Ryde [N.S.W.], CCH Australia, 2013,. ROBIN, H.AUSTRALIAN TAXATION LAW 2017. OXFORD University Press, 2017. Snape, John, and Jeremy De Souza.Environmental taxation law: policy, contexts and practice. Routledge, 2016. Woellner, R. H et al.Australian Taxation Law 2014. Woellner, R. H.Australian Taxation Law 2012. North Ryde [N.S.W.], CCH Australia, 2013,. Braithwaite, Valerie, ed.Taxing democracy: Understanding tax avoidance and evasion. Routledge, 2017. Cao, Liangyue, et al. "Understanding the economy-wide efficiency and incidence of major Australian taxes."Treasury WP1 (2015). Lang, Michael.Introduction to the law of double taxation conventions. Linde Verlag GmbH, 2014. Miller, Angharad, and Lynne Oats.Principles of international taxation. Bloomsbury Publishing, 2016. Davison, Mark, Ann Monotti, and Leanne Wiseman.Australian intellectual property law. Cambridge University Press, 2015. ROBIN, H.AUSTRALIAN TAXATION LAW 2017. OXFORD University Press, 2017 Barkoczy, Stephen, et al.Foundations Student Tax Pack 3 2016. Oxford University Press Australia New Zealand, 2016. Snape, John, and Jeremy De Souza.Environmental taxation law: policy, contexts and practice. Routledge, 2016. Anderson, Colin, Jennifer Dickfos, and Catherine Brown. "The Australian Taxation Office-what role does it play in anti-phoenix activity?."INSOLVENCY LAW JOURNAL24.2 (2016): 127-140. Coleman, Cynthia, and Kerrie Sadiq.Principles Of Taxation Law 2013. Kenny, Paul.Australian Tax 2013. Chatswood, N.S.W., Lexisnexis Butterworths, 2013,. Morgan, Annette et al.A Practical Introduction To Australian Taxation Law. North Ryde [N.S.W.], CCH Australia, 2013,. Woellner, R. H.Australian Taxation Law 2012. North Ryde [N.S.W.], CCH Australia, 2013,. Woellner, R. H et al.Australian Taxation Law 2014 James, Kieran. "The Australian Taxation Office perspective on work-related travel expense deductions for academics."International Journal of Critical Accounting8.5-6 (2016): 345-362.

10 Fascinating, Little-Known Moth Facts

10 Fascinating, Little-Known Moth Facts Moths arent just the dull brown cousins of our beloved butterflies. They come in all shapes, sizes, and colors. Before you dismiss them as boring, check out these 10 fascinating facts about moths.   1. Moths Outnumber Butterflies by a 9 to 1 Ratio Butterflies and moths belong to the same order,  Lepidoptera.  Over 90% of known Leps (as entomologists often call them) are moths, not butterflies. Scientists have already discovered and described well over 135,000 different species of moths. Moth experts estimate there are at least 100,000 more moths still undiscovered, and some think moths actually number half a million species. So why do a few butterflies get all the attention? 2. Most Moths Are Nocturnal, but Many Fly During the Day We tend to think of moths as creatures of the night, but this isnt always the case. Some moths are quite active during daylight hours. Theyre often mistaken for butterflies, bees, or even hummingbirds. The clearwing moths, some of which mimic wasps or bees, visit flowers for nectar during the day. Other diurnal moths include some tiger moths, lichen moths, wasp moths, and owlet moths.   3. Moths Come in All Sizes Some moths are so small theyre referred to as micromoths. Generally, moth families in which the member species measure just a centimeter or two are considered micromoths. But a still undescribed species collected in Africa is likely the smallest moth of all, with a wingspan of just 2 mm. At the other end of the moth spectrum is the white witch moth (Thysania aggrippina), a neotropical species with a wingspan that reaches up to 28 cm, or the size of a dinner plate. 4. Male Moths Have a Remarkable  Sense of Smell Keep in mind that moths dont have noses, of course. An insects sense of smell is essentially its ability to detect chemical cues in the environment, called chemoreception. Moths smell these cues with highly sensitive receptors on their antennae. And male moths are the champions of chemoreception, thanks to feathery antennae with lots of surface area to grab those molecules from the air and give them a sniff. Female moths use sex attractant pheromones to invite potential mates to mingle. Silk moth males seem to have the strongest sense of smell of all and can follow a whiff of female pheromones for miles. A male promethea moth holds the record for tracking a scent through the air. He flew an astounding 23 miles in the hope of mating with the girl of his dreams and was likely disappointed when he realized hed been tricked by a scientist with a pheromone trap. 5. Some Moths Are Important Pollinators We dont often think of moths as pollinators, perhaps because we arent outside in the dark watching them work. While butterflies get all the credit, there are plenty of moths moving pollen from flower to flower, including geometer moths, owlet moths, and sphinx moths. Yucca plants require the help of yucca moths to cross-pollinate their flowers, and each yucca plant species has its own moth partner. The yucca moths have special tentacles with which they can scrape and gather pollen from yucca blossoms. Charles Darwin famously predicted that orchids with exceptionally long nectaries were pollinated by insects with equally long proboscises. Though ridiculed for his hypothesis at the time, he was later vindicated when scientists discovered the Madagascan sphinx moth, an orchid-pollinating species with a 30 cm proboscis. 6. Some Moths Do Not Have Mouths Some moths dont waste time once they reach adulthood. They emerge from their cocoons ready to mate, and content to die soon afterward. Since they wont be around for very long, they can get by on the energy they stored as caterpillars. If you dont plan on eating, theres really no point in developing a fully-functioning mouth. Probably the best-known example of a mouthless moth is the luna moth, a stunning species that lives just a few days as an adult. 7. Not All Moths Eat, but They Are Often Eaten Moths and their caterpillars make up a lot of biomass in the ecosystems where they live. And they arent just empty calories, either. Moths and caterpillars are rich in protein. All kinds of animals feed on moths and caterpillars: birds, bats, frogs, lizards, small mammals, and in some parts of the word, even people! 8. Moths Use All Kinds of Tricks to Avoid Being Eaten When everything in your world is intent on eating you, youve got to get a little creative to stay alive. Moths employ all kinds of interesting tricks to avoid predation. Some are masterful mimics, such as caterpillars that look like twigs and adult moths that blend in with tree bark. Others use startle markings, like the underwing moths that flash brightly colored hindwings to distract pursuing predators. Tiger moths produce ultrasonic clicking sounds that confuse sonar-guided bats. 9. Some Moths Migrate Everyone loves migrating butterflies, like the famous long-distance flights of the North American monarchs. But nobody gives props to the many moths that also migrate, perhaps because they tend to fly at night. Moths tend to migrate for practical reasons, like to find a better food supply, or to avoid uncomfortably hot and dry weather. Black cutworm moths spend their winters on the Gulf Coast but migrate north in the spring (like some senior citizens). Olympic trivia buffs may remember the hordes of migrating Bogong moths that pestered athletes during the 2000 Sydney Olympics. 10. Moths Are Attracted to Light Bulbs, Bananas, and Beer If the previous 9 facts convinced you that moths are pretty cool insects, you might be interested in attracting moths so you can see them for yourself. Moth enthusiasts use a few tricks to lure moths closer. First, many moths will come to lights at night, so you can start by observing the moths that visit your porch light. To see a greater diversity of the moths in your area, try using a black light and a collecting sheet, or even a mercury vapor light. Some moths might not come to lights but cant resist a mixture of fermenting sweets. You can mix up a special moth-attracting recipe using ripe bananas, molasses, and stale beer. Paint the mixture on a few tree trunks and see who comes for a taste. Sources: Australias Bogong moth invasion turns even yawning into a potential health hazard, The Independent. November 4, 2013.Capinera, John L. Encyclopedia of Entomology, 2nd edition.Corcoran, A.J., Barber, J. R., and Conner, W. E. Tiger moth jams bat sonar. Science. July 17, 2009.Cranshaw, Whitney and Redak, Richard. Bugs Rule! An Introduction to the World of Insects.Kritsky, Gene. Darwins Madagascan hawk moth prediction. American Entomologist, Volume 37, 1991.Largest Lepidopteran Wing Span, University of Florida Book of Insect Records, April 17, 1998.  Moisset, Beatriz. Yucca Moths (Tegeticula sp.). US Forest Service website.Smallest Moth in the World?, UC David Department of Entomology and Nematology website, June 29, 2012.Status of Pollinators in North America, by Committee on the Status of Pollinators in North America, 2007.Waldbauer, Gilbert. The Handy Bug Answer Book.

Freedom Of Speech essays

Freedom Of Speech essays Imagine a time when one could be fined, imprisoned and even killed for just simply speaking ones mind. Speech is the basic vehicle for communication of beliefs, thoughts and ideas. Without the right to speak ones mind freely one would be forced to agree with everything society stated. With freedom of speech ones own ideas can be expressed freely and the followers belief will be stronger. The words sound so simple, but without them the world would bee a very different place. Without the right to speak freely one would not be able to debt, nor would one be able to receive full coverage on world issues. There would be no interesting newspapers, no free religion and no free thoughts. This amendment seems so simple but, the boundaries of which issues and incidents are covered are so complex and varied. What is legal and illegal? What can be said and cannot be said? Does this amendment include spoken word only or does it include action also? What, if any, limits should be put to this amendment? As long as the government has existed, people have battled over censorship. Censorship takes on all different shapes and forms: banning of books, television guidelines, laws that curb specific types of speech, and imprisonment or even death for openly speaking. For example, in sixteenth century England, a loyal subject of Henry VII was imprisoned for saying, I like not the proceedings of this realm.1 In earlier times this would have been punishable by death for treason. The need for freedom of speech was first brought up in Massachusetts Body of Liberties in 1641. After the Revolutionary War in America, many states recommend that free speech be put in the United States Constitution. Nevertheless, freedom of speech was written into the Bill of Rights and A few years after the First Amendment was ratified, the government passed the Sedition ...

Managing Property Businesses Essay Example | Topics and Well Written Essays - 1500 words - 1

Managing Property Businesses - Essay Example based businesses are easy to operate and have no fuss, than one must think again, yes there are exceptions but one is likely to find same fuss in the service based business as in manufacturing business. A service based business that is going to be discussed is â€Å"property business†, it sounds simple to hear it, but very difficult if all things are kept in mind while planning for a property business, the first impression that might appears after listening â€Å"property business† is perhaps small business, with simple operations though it can be very tough to operate it, the property business should be started keeping in mind following few factors. Property businesses provide pure services to the clients, the dealer performs the role of a middleman or a broker, there is a seller and a buyer, the seller or buyer contacts the dealer and the dealer responds to the seller or buyer on a particular property if available, though it has also been seen that people usually buy properties at their own and than sell it to buyers having buying power, so to get the buyer’s and seller’s attention the Location of the office is important as it should be in clear view to the clients or otherwise you should have done heavy investment in advertising to keep them aware. If the business is relocated than there must be so many reasons for that, one mentioned earlier might be location, the other one may be high overheads and perhaps a threat of bankruptcy, or may be the firm was unable to collect the receivables from clients and thus the firm was in loss, so the firm should reduce its operating costs, may be by eliminating employees, hiring people on commission basis rather than going for fixed salaries and so, it would definitely help the firm to operate itself with in the budget. When the business consists of a lot of dealing than the communication side must be very strong, one can say that in such businesses it is all about to convince or persuade the clients, and let them

An Investment in a Mutual Fund and its Goals Article

An Investment in a Mutual Fund and its Goals - Article Example A mutual fund is a form of collective investment that pools money from many investors and invests their money in stocks, bonds, short-term money market instruments, or other securities. While investing in mutual funds, there can be a variety of investment goals and their options. Mutual funds have their own goals also, therefore it is imperative for an investor to make sure that the fund's goals align well his/her own goals. Apart of making huge amount of money in a very quick period, the most common investment goal which also is in accordance with my planning is saving for the life after retirement. This goal requires a certain portion of earnings to be saved and invested on a periodic basis. Since majority of the mutual funds offer retirement plans, which also are secure plans, I look forward to invest my money in these plans as my tiny periodic investment installments will add up and grow into a healthy and substantial sum after the agreed time span. Hence, I will make investment in a mutual fund company that offers and works with balanced or index funds.

How does a mainstream school support new arrivals Essay

How does a mainstream school support new arrivals - Essay Example ganised but it is important that they are organised in such a way that there is a positive ethos and a learning atmosphere where every child succeeds in some way and where every adult works towards helping every child achieve his or her maximum potential’. Generally, the main purpose of schools in accordance with the above researcher is ‘to develop the intellectual, social, emotional and physical abilities of all children’ (Smith, 2002, 4). Although this purpose is absolute understandable in practice there are many cases where schools fail to meet the necessary requirements set by the governors and the social context (ethics) and as a result they can lead to the opposite direction: the creation to the children of severe ‘psychological injuries’ related with their presence in the school environment but also within their families (the influence of conflicts created within a school environment often ‘follows’ children to their homes). When d ealing with children that have recently entered a school environment, the difficulties during their ‘adaptation’ within the new school can be many. Issues like gender or race discrimination, equality and inclusion are then very likely to appear. The behaviour of children towards these ‘adverse’ conditions is usually depended on the support offered by the school administrator and the staff either directly (psychological support, punishment of those who have the responsibility for this situation) or indirectly (provision of extra benefits compared to other pupils of the same school). In this paper the main issue under examination is the support offered to bilingual learners in a particular Scottish school (the one of the Secondary Schools in the Support for Learning Department). Issues like the access to curriculum, barriers in language, equality, discrimination and social exclusion are being examined in order to identify the most appropriate plan of action for the development of support offered to bilinguals

Retention of Employees in Call Centres

Retention of Employees in Call Centres Personal computers Chapter 1 INTRODUCTION In the 21st century every child or adult have their own personal computers and ways of communication have been made easier with the help of email, mobile phones and faxes. These are adopted from Information Technology (IT) industries. The main concern of IT industries is to make life easy for the people. Information Technology can be defined as the branch of engineering that deals with the use of computers and telecommunications to retrieve and store transit information. (Wisegeek, N.D.) Call centres are a part of the IT industries, which is the most blooming sector and the role of these call centres is to make life easy to customers. Call centres are the upcoming field of employment for youngsters in Information Technology. Recruitment to get into a BPO (Business Process Organization) is done on the basis of qualification and good communication skills. BPOs are the fastest growing segments in Information Technology Enabled Services (ITES). These BPOs are striving out a new exposure of the westernized working environment that could lead to a few problems in other countries. Although it has a good side by providing a good pay and a better life style for the individuals, on the other side there are still some diplomatic problems that could be identified. Most researches are done on stress, physical and psychological problems that are faced by the employees. An article in the journal, An Exploration of Occupational Hazards in BPO industry, states, Majority of employees were found to have physical health, socialization and stress related problems due to their job. (Vashistha, 2008) Competition is more in todays world and organizations are trying to build a competitive advantage through more employees who are often challenged. These individuals try to be the best in their respected fields and give their best for the organization. As the competition between organizations increases the competition for the individuals also increase. The IT industry is one of the leading industries in the world and every company needs an IT section that plays a vital role as it controls most of the organization. As it is this is the most wanted sector in every organization, the pay for employees is also expected to be high. In an IT sector, there are a number of employees who although start as freshers and will expect to get a better income as the years of experience increase (Employee Engagement Report 2008 Published May 2008). India has become the hub to start IT industries in the world. India is one of the developing countries and allows foreigners to commence large MNCs as it will reduce the unemployment level and would help the educated to get immediate jobs after education. Most global organizations have always preferred outsourcing Call centres in India. The reason to it would be that India has the second most English speaking population after the USA. There are various other reasons such as skilled labour, educated workforce, etc. Indias large number of educated workforce will not reduce, as there is always been an increasing number of students graduating every year. It is difficult to take the analysis of the entire country as is too broad and vast to cover. There are many IT companies in India; Chennai is a part of Southern India that consists of many call centres. New IT companies emerge every week and a few get closed too. E.g. Call centres in Chennai have become very popular within students and graduates, who have just completed their course. They are given a reasonable pay as fresh employees, in course of time only a few employees stick to the organization and most employees take it as a fill in job or they shift to another company because they are paid higher than its previous employer. The following section will outline how the dissertation will be structured. This will include the following: the research question, research objectives, scope, methodology, benefits and justification. A good dissertation will attempt to answer the research question and will provide a conclusion based on both secondary and primary information. Research purpose This dissertation will help us to find out the retention of employees in IT industry (Call centres) by considering a MNC in Chennai (India), (Sutherland). This large MNC (Multi National Companies) would be used as a case in this research. Below are a few key issues that will be addressed in the dissertation process: To find out ways to improve strategies in retaining employees in call centres. To study the various reasons and the need for jumping to different organisationis it only money or Is Hierarchal Phenomenon the cause of employees to shift? Dissertation Aim The purpose of doing a research is to answer the proposed research questions in a dissertation. The research questions will articulate the research problem giving various findings and suggestions. The following are the research questions for this dissertation; these questions will help the researcher to get valid information of the employees and the HR team in the organization. Information from the HR team would give the researcher suggestions and methods based on retention strategies. Does the organisation take any steps to retain their staff? Why is the retention of an employee, a hectic problem in an IT (Call centre) than any other sector? The aim of the dissertation is to critically assess and evaluate HR strategies used in Indian call centres, in specific to improve staff retention rates. Research Objectives: The research objectives are subjected to the purpose of the research; these objectives give an outline of a dissertation. The main objectives in this dissertation are: To carry out a critical review of the literature on staff retention To identify and assess reasons for poor retention rates in the IT industry. To identify and evaluate strategies to improve employee retention rates in the IT industry. To provide conclusions based on both secondary and primary evidence To make relevant recommendations for improving employee retention rates based on the conclusions arrived at. Benefits of the research: The benefits of the research help in giving the company a better understanding of the employee status. E.g. do employees want to quit the job and shift to other companies? This research would help the organisation to identify key issues faced by employees in terms of retention that will enable them to improve their retention rates. Employee retention is a large cost to some companies and by improving retention rates, it can be argued that costs can be controlled and which in turn will improve the effectiveness of the organisation. India is a developing country and IT is a major source for all MNCs. The research would consist of a case study on an IT company. The scope in this research is referred only with respect to the place chosen for the research (India). The scope of an organisation is dependable on geographic location and the culture of the people. Scope depends on the people and the location of the organisation, such that the scope in India for Biotechnology is less when compa red to U.S. More problems can arise due to the involvement of different cultures in one organisation. The rationale of my research will provide an analysis for human resource planning on employee retention in the IT industry. This will also help to identify the HR practices and whether these can be improved. This dissertation will consist of a detailed research and analysis on IT Company chosen (Located in Chennai, India). Background to the company Sutherland is a BPO that is operating in Chennai (India), it was first established in New York by Rochester in the year 1986. The branch in Chennai was opened in the year 2000 and was the first offshore facility to be opened in India. Many other branches were opened in course of time in different countries such as Canada, Mexico Bulgaria and Philippines. Sutherland employs 24,000 professionals offering rich services from its 24/7 delivery centres globally (Sutherland, 2009). Sutherland won the award; Employer of the year in 2009. They state that their employees are given the best of training to excel in their field, either in terms of business methodologies or technology. Sutherland offers front office and back office services that provide customers a better service. CHAPTER 2 Review of literature Employee retention: Carsen, 2005 states that employee retention refers to the possible number of employees that stay around for a given duration of time. In simple words employee retention could be defined as a process in which the employees are encouraged and motivated to stay with the organization. Employee retention is important and beneficial for the organization. This dissertation deals with call centres, which is a part of the IT industry. Call centres are defined as specialized organizational units providing telephone-based customer services (Kleemann Matuschek, 2002, p.41). Call centres are a part of the IT sector and are of two types and they are outbound and inbound call centres. They usually operate 24/7 a week i.e. 365 days a year. (Marr Neely, 2004). IMPORTANCE OF EMPLOYEE RETENTION Employee retention plays a vital role in every organization. Mobley, 1982 states that employee turnover may be important to some organizations and a few individuals. From the organizational perspective employee turnover can represent a significant cost in terms of recruiting, training, socialization and disruption, as well as a variety of indirect costs. There are many reasons for an employee to leave an organization and it could be due to age, length of service, organizational sector size, occupational group and geographic location. The problems that arise of poor retention should be assessed within the norms of a given external labour market. (Evans 2001) Models and Theories on employee retention: There is a reason for companies to retain their top most employees. There are several models that are being followed in retaining the top most employees. There are few common hiring models that are being used by organizations for employee retention. Each has its own advantage and all serve the purpose to get hold of maximum employee retention. The following are the models, which are being used commonly. The classic model- Core employees. The above model works best with senior management, where one would require a persons full time work and attention. This is best suitable for core activities within the organization and proprietary activities such as trade secret within the organization. Many organizations do make the mistake by assuming that core employee model is the only retention model and the organization tries to fit in all jobs within it. It is important for an organization to understand and follow the hiring models appropriately. Flexible work This type of model usually involves in sharing a job within the family. This model best fits in call centres as in this industry continuity is not mush required. On the whole this model cannot work for short shift works; for example; an advertising team launching a new advertisement cannot offer job sharing-posts, as the continuity of the job is very much required. Job sharing is a success in certain cases such as when there is no much need of individual continuity with customers or with a third party and when the degree of interaction is low between the employee and the consumer. This type of model makes employees feel at home and have very less probability in them leaving the job, as they are comfortable with it and it usually works within families. Free agents Many educated individuals in the IT industry do not like to work full time for a particular organization as these employees enjoy working as part-timers in more than one organization, these type of employees are called free agents. This is the next step to flexible work with respect to job satisfaction. These types of free agents are not given a usual salary but they are paid on their results that they produce. This model is not business orientated but it is project orientated and it attracts the employee to do the job as it a likely interest. These employees usually stay with the organization only if they are recognized for their work. Outsourcing The above three models not only explains the different types of employees in an organization but also explains how to retain employees according to the type of sector that is best suitable for the individual, the question arises only when the organization gets an employee from outside to do the job of the organization. These kinds of employees are taken only for a specific duration by different organizations or individuals. This model best works with low value transaction, low-tech uncomplicated activities and non-critical activities. Many organizations have concluded that it is not possible to motivate and train employees for specified jobs, so they agree with outsourcing. (McKeown, 2002) Svyantek McChrystal, 2007, p.225, shows in his book, a new model of retention, which is very different from the above models. In this model he states employees retain the jobs because they are self-concept-job fit and an experienced meaningful work. Self-concept-job fit is a method in which the human relations professionals input the meaningful work in employees. Horgans Roberts, 2000 have stated that the future should focus into the concept of self-concept-job fit either in existing or after recruiting employee. The above models are different from each other and each of them fits best for different kinds of organizations. The best suitable model must be used in order to retain their employees and get high job performance from them. Though we cannot satisfy all individual needs there are certain general factors that we can get rid of so that the employees who are working, feel at home. After one executes a type of model into an organization it is important that the employees are satisfied with the type of job that an individual is doing. Job satisfaction is related to employee retention and for an employee to retain in the organization the individual must be satisfied but the job. Job Satisfaction. Job satisfaction is very important to all employees and it is defined as the extent to which a person derives pleasure from a job (Muchinsky, 1993, p. 290). Locke (1969 as cited in Friday Friday, 2003, p. 429) defines job satisfaction as a pleasurable or positive emotional state resulting from the appraisal of ones job. Job satisfaction may be one of the most ideal characters for the employees to work in an organization. As job satisfaction is the most vital key for an employee to stay with an organization for a long-term relation. Spector (1997, p.5) comments, Job satisfaction is the degree to which people like their jobs. Attitudes towards job satisfaction differ between employees and may change in the course of time. A number of researchers have done research on job satisfaction and each researcher has given a unique definition for job satisfaction. Agho, Muller and Price (1992) stated that job satisfaction is the extent to which an employee likes the job. Ashp (2008, p. 323) states Job satisfaction is important to retention; although the relationship may be direct or indirect. With Employee satisfaction, an organization deals with employees opinions and work process such as workload distribution, schedule (work timings) schedule and flexibility and internal communications. But the frequently asked question by everyone; Are we satisfied with the job that we are doing. Most say that Job satisfaction in an organization is not a problem but a symptom within the organization. However one can describe job satisfaction can go up and down by the hour independently of the ones works performance. Mullins states, Job satisfaction is necessary in order to achieve a high level of motivation and job performance(Mullin 2007, p. 277). It is not possible for low performance employees to get high job satisfaction. A report published on May 2008 states that there is a clear correlation between employee engagement and employee retention, the writer states that 85% of engaged employees were indicating that they plan to stay with their employer through 2008. The report states that an effective employee retention strategy is based on employee engagement. (Blessing White, 2008) Theories on job satisfaction: Job satisfaction can be defined as ones attitude towards ones job. Job satisfaction pays much relation with retention as it is the attitude that the person gains with the job attained and this makes the employee decide whether to stay or not (Weiss, 2002). There are several theories on job satisfaction a few of them are listed below. Affect theory Lockes Range of Affect Theory (1976) is the famous theory of job satisfaction in which the theory gives an explanation of what one wants from the job. The theory gives views of the dissatisfaction level and satisfaction level of an employee working. The theory states the facet of work, for e.g. the degree of autonomy of position decides the employee to stay or leave. If an individual were satisfied with the job, then the individual would give his best in the job he is doing in the organization. Dispositional theory This is a basic theory that explains the nature of similar identities such as two twins are alike to think the same but in process they tend to end up with different results. Hence job satisfaction for each employee is quite different. This theory was narrowed down by Judge (1992) by his model called the Core self evaluation model, where in the theory states the higher levels of self esteem and self efficacy would result in high job satisfaction levels. Two-factor theory (Motivator hygiene theory) This theory has taken two variables (Satisfiers and Dissatisfiers) and the theory states that factors causing these two variables are different and it is these factors that are responsible for an individuals satisfaction or dissatisfaction of the job. Satisfiers or motivators are satisfied with their job in presence or absence of a working condition corresponding to the higher levels of Maslows hierarchy of needs. And the dissatisfiers or hygiene factors, which correspond to the lower levels of Maslows hierarchy, are not satisfied with the job when they are adequate or in an inadequate working condition. (Ellis, 2005) Job characteristics model Hackman and Oldham introduced the Job characteristics model that is used widely to study the job characteristics and job outcomes along with job satisfaction. This model derives and states that there are five characteristics; i.e. skill, task, significance, autonomy, and finally feedback. These characteristics combine to give three physiological states; experienced meaningfulness, experienced responsibility for outcomes and knowledge of the actual results that influence job satisfaction and motivation. This framework of five characteristics can be combined to form Motivation Potential Score (MPS). (Hackman Oldham 1976) Ones attitude towards ones job is defined as job satisfaction. These theories cannot change the attitude of the individual but can help the individual to get settled with the job. Evans (1998, p. 19) states, Job satisfaction increases with age, job values remain constant with age and job reward increase with age. Certain factors usually affect an individuals job and this will affect the willingness of the individual to carry on working. E.g., in call centres, high stress is a factor that affects employees performance; it is because of this factor that most employees may not be satisfied with their jobs. It is important that the organization take necessary steps to solve the problem else many employees would leave the organization. Factors affecting employee retention: There are several factors that affect the growth and development of an individuals carrier. If an employee cannot see his future ahead in the organization, there are a number of reasons for him to leave the organization. As these factors can affect the employees work profile, personal growths and dreams, training and development which consists of communication skills, technical skills, procedure improvement skills and skills from special projects. As this dissertation deals with Information Technology (IT) let us consider the factors that affect the employees working in Call-centres. An article by Krishnan Jagadeesan G. on Employee Satisfaction in Knowledge Industry shows the factors that affect employees and the cause of turnover in IT industries (Call centres). He states that surveys have revealed that 42.35% were found working at odd times which were the main causes for high turnover and stress disorders. In terms of job satisfaction and retention rates, while the future of the BPO industry appears bleak unless suitable changes like job rotation and intellectual pursuit in the job content are brought about, the lookout in the manufacturing and the IT sectors are promising. (Krishnan, 2008) The most common factors that affects retention of employees is: Age Length of service Industry sector Organization size Occupational group Geographic location Gender A survey done by CIPD (2006) on Employee attitudes and engagement of employees in UK shows the factors responsible for employees to leave the organization, such as older employees are engaged more than younger employees, women are equally engaged with men, management of the organization, leadership and communication, job satisfaction, length of service, stress and involvement. In this survey, the results show that a lot of stress is given to the employees and this is due to the absence of employees and the pressure from senior employees. This survey will be done to analyse few of the researchers findings. Employee retention strategy: Retention strategies are less effective than recruitment and training strategies. Case study agencies have also agreed with the same on an industry survey. The findings of retention activities are consistent with literature and it is identified that retention is a weak link in the employment cycle. Retention strategies that all organizations include are employee engagement, employee orientation and employee recognition (Davis, 2002, p.41). Each of these employee strategies helps the employee to connect with a goal in the organization. Researchers have done research and are doing research on how to retain employees for the company one is working for. The below are the findings from an article on the web which show the ways in retaining the employees. 60 years of research have shown that only research-based and theory-supported approaches will help in improving employee engagement, as employee engagement will improve retention strategies, by offering compliments, such as the best employee of the month, giving prizes and suggestion boxed. Short-term gifts or prizes such as the above do not help the employee to stay with the organization for long. The responsibility taken to create the change and implementing it will assure improved understanding and support from the employees in all aspects. Loyalty and commitment are significance to the employees working in an organization. Action oriented approaches will help the organization in order to move forward quickly. As this would bring an organization with best development practices to effectively build a high retention culture (Employee Retention Strategies, N.D.). Employees play an important role in every organization and are responsible for the growth of the organization; hence it is important that the employers retain their employees. The above findings describe a few strategies on how to retain employees. It is found that Employee Retention is not given much importance when comparing with recruitment and training processes. The above text states that employee engagement is related with employee retention, change in retention strategy will improve employee engagement. These findings will help the researcher in building a strong questionnaire as the previous researches have already showed good results. Keeping these results aside it would be easier to attain the research goal, as the path would be specific with no variation in between. It is only by research new strategies are found and changes are made in existing strategies to satisfy employees. These findings would give the researcher more space in finding the problems in deep, apart from the regular ones. In this dissertation, Sutherland (a call centre) is taken as the case study to find out and improve the retention strategies that are being followed with reference to the ancestral methods. Few common strategies on employee retention are Retention focused recruitment. Retention focused orientation. Job sculpting Retention focused Managing Retention focused Career support Work life balance measures Retention focused rewards Retention focused communication. The above are few strategies that are commonly used by organizations to retain employees by giving them high level of job satisfaction. As this dissertation is concerned with the IT sector let us see in detail the retention strategies that are used in IT (call centres) for retaining the employees. As this dissertation consists of a case study of a call centre, the researcher can examine what strategies could be used for retaining employee in this sector. An article published on the Internet shows a few strategies on how to retain the employees in a call centre. The job satisfaction of the employee will result in the performance of the employee which will give the employee a better working environment and henceforth which will result in customer satisfaction and productivity. A few ways of satisfying employees include: Recruit people who value work. Clarify expectations. Provide good and specific job training. Reward the employees for high performance. The above are few key elements that used to satisfy employees in the IT industry. There could be more elements that can satisfy employees and help the organization my retaining the employees. This research would help in finding more ways to satisfy employees so that they do not have to leave the organization. Interviews and questionnaires with the lower level and top-level of the organization will help attaining the research purpose and meet the research objectives. The findings from the questionnaire would be used to frame the structure of the interview. The interview will be taken with an agent, team leader and an HR team member of the organization. The Review of Literature in this dissertation helps to give an understanding of what is meant by employee retention and the existing models and concepts that being used such as strategies and techniques. Theories on job satisfaction helped the researcher in finding out the importance of job satisfaction with employee retention. Existing research-based theories on retention strategies were included so that the researcher will be able compare the primary findings with it. It would also be useful to find out, whether the existing strategies found by researchers are sufficient to maintain employee retention or changes should be made to the theories. These existing theories on employee retention, job satisfaction and retention strategies would give the researcher abundant satisfaction and confidence in moving towards the research as all the aspects of retention have been covered. Theories and models used in the review of literature gives a brief idea of the strategies that are being used in organizations and could be compared to one of the existing models. The contents in the review of literature could be compared to the case study companies to find the changes that are necessary and why does it need it. The researcher concludes by stating that the Review of Literature helps to achieve the aim of the dissertation in this research. CHAPTER 3 Research Methodology Clough and Nutbrown, 2007, p.5 states research is the investigation of an idea, subject or topic for a purpose. Research is used to investigate a topic or a theory in depth to get a better understanding in detail. The term research is a way of describing systematic investigation of a theory or area of activity. Although all research cannot be measured, a few can be scientifically measured or data collected and can be analysed to identify differences. Approach to the research Deductive and Inductive approach There are two types of approaches in doing a research, i.e. deductive and inductive methods. It depends on the researcher whether to choose a deductive approach or inductive approach. In deductive approach, the researcher develops a theory and designs a research strategy that analyses the hypothesis and in inductive approach, the researcher collects data from by various methods of research and end up with the hypothesis based on the data analysis. Deductive approach involves the improvement or development of a theory that is subjected to tests. Nwokah et al., 2009, p.4, states, Laws present the basis of explanation, allow the anticipation of phenomena, predict their occurrence and therefore fore permit them to be controlled. 5 stages in which deductive approach will progress. Deducing a hypothesis from a theory. Exposing the hypothesis in operational terms, which propose a relationship between two specific concepts or variables. Testing this operational hypothesis. Examine the outcome obtained from the inquiry. If necessary modifying the theory in the light of the findings.(Saunders et al., 2007, p. 117) Inductive approach is opposite to deductive approach; inductive approach starts with the collection of data that it is added to form a theory or hypothesis. The following is an inductive approach for analysis for a qualitative evaluation data is described. The reasons to use an inductive approach are (a) it compresses textual data into a summary format (b) provide links within the research objectives and findings that are derived from the data and (c) a framework can be developed of the structure of processes that are evident in the data (Thomas, 2006). The inductive approach provides an easy systematic set of procedures for analyzing qualitative data that can produce reliable and valid findings. The inductive approach is not as strong as some other analytic strategies for theory or model development, it does provide a simple and straightforward approach for deriving findings in the context of focused evaluation questions. Many evaluators are likely to use the inductive approach, as it is less complicated than using other approaches to qualitative data analysis (Schutt, 2006). Research philosophy The type of method used in this research Retention of Employees in Call Centres Retention of Employees in Call Centres Personal computers Chapter 1 INTRODUCTION In the 21st century every child or adult have their own personal computers and ways of communication have been made easier with the help of email, mobile phones and faxes. These are adopted from Information Technology (IT) industries. The main concern of IT industries is to make life easy for the people. Information Technology can be defined as the branch of engineering that deals with the use of computers and telecommunications to retrieve and store transit information. (Wisegeek, N.D.) Call centres are a part of the IT industries, which is the most blooming sector and the role of these call centres is to make life easy to customers. Call centres are the upcoming field of employment for youngsters in Information Technology. Recruitment to get into a BPO (Business Process Organization) is done on the basis of qualification and good communication skills. BPOs are the fastest growing segments in Information Technology Enabled Services (ITES). These BPOs are striving out a new exposure of the westernized working environment that could lead to a few problems in other countries. Although it has a good side by providing a good pay and a better life style for the individuals, on the other side there are still some diplomatic problems that could be identified. Most researches are done on stress, physical and psychological problems that are faced by the employees. An article in the journal, An Exploration of Occupational Hazards in BPO industry, states, Majority of employees were found to have physical health, socialization and stress related problems due to their job. (Vashistha, 2008) Competition is more in todays world and organizations are trying to build a competitive advantage through more employees who are often challenged. These individuals try to be the best in their respected fields and give their best for the organization. As the competition between organizations increases the competition for the individuals also increase. The IT industry is one of the leading industries in the world and every company needs an IT section that plays a vital role as it controls most of the organization. As it is this is the most wanted sector in every organization, the pay for employees is also expected to be high. In an IT sector, there are a number of employees who although start as freshers and will expect to get a better income as the years of experience increase (Employee Engagement Report 2008 Published May 2008). India has become the hub to start IT industries in the world. India is one of the developing countries and allows foreigners to commence large MNCs as it will reduce the unemployment level and would help the educated to get immediate jobs after education. Most global organizations have always preferred outsourcing Call centres in India. The reason to it would be that India has the second most English speaking population after the USA. There are various other reasons such as skilled labour, educated workforce, etc. Indias large number of educated workforce will not reduce, as there is always been an increasing number of students graduating every year. It is difficult to take the analysis of the entire country as is too broad and vast to cover. There are many IT companies in India; Chennai is a part of Southern India that consists of many call centres. New IT companies emerge every week and a few get closed too. E.g. Call centres in Chennai have become very popular within students and graduates, who have just completed their course. They are given a reasonable pay as fresh employees, in course of time only a few employees stick to the organization and most employees take it as a fill in job or they shift to another company because they are paid higher than its previous employer. The following section will outline how the dissertation will be structured. This will include the following: the research question, research objectives, scope, methodology, benefits and justification. A good dissertation will attempt to answer the research question and will provide a conclusion based on both secondary and primary information. Research purpose This dissertation will help us to find out the retention of employees in IT industry (Call centres) by considering a MNC in Chennai (India), (Sutherland). This large MNC (Multi National Companies) would be used as a case in this research. Below are a few key issues that will be addressed in the dissertation process: To find out ways to improve strategies in retaining employees in call centres. To study the various reasons and the need for jumping to different organisationis it only money or Is Hierarchal Phenomenon the cause of employees to shift? Dissertation Aim The purpose of doing a research is to answer the proposed research questions in a dissertation. The research questions will articulate the research problem giving various findings and suggestions. The following are the research questions for this dissertation; these questions will help the researcher to get valid information of the employees and the HR team in the organization. Information from the HR team would give the researcher suggestions and methods based on retention strategies. Does the organisation take any steps to retain their staff? Why is the retention of an employee, a hectic problem in an IT (Call centre) than any other sector? The aim of the dissertation is to critically assess and evaluate HR strategies used in Indian call centres, in specific to improve staff retention rates. Research Objectives: The research objectives are subjected to the purpose of the research; these objectives give an outline of a dissertation. The main objectives in this dissertation are: To carry out a critical review of the literature on staff retention To identify and assess reasons for poor retention rates in the IT industry. To identify and evaluate strategies to improve employee retention rates in the IT industry. To provide conclusions based on both secondary and primary evidence To make relevant recommendations for improving employee retention rates based on the conclusions arrived at. Benefits of the research: The benefits of the research help in giving the company a better understanding of the employee status. E.g. do employees want to quit the job and shift to other companies? This research would help the organisation to identify key issues faced by employees in terms of retention that will enable them to improve their retention rates. Employee retention is a large cost to some companies and by improving retention rates, it can be argued that costs can be controlled and which in turn will improve the effectiveness of the organisation. India is a developing country and IT is a major source for all MNCs. The research would consist of a case study on an IT company. The scope in this research is referred only with respect to the place chosen for the research (India). The scope of an organisation is dependable on geographic location and the culture of the people. Scope depends on the people and the location of the organisation, such that the scope in India for Biotechnology is less when compa red to U.S. More problems can arise due to the involvement of different cultures in one organisation. The rationale of my research will provide an analysis for human resource planning on employee retention in the IT industry. This will also help to identify the HR practices and whether these can be improved. This dissertation will consist of a detailed research and analysis on IT Company chosen (Located in Chennai, India). Background to the company Sutherland is a BPO that is operating in Chennai (India), it was first established in New York by Rochester in the year 1986. The branch in Chennai was opened in the year 2000 and was the first offshore facility to be opened in India. Many other branches were opened in course of time in different countries such as Canada, Mexico Bulgaria and Philippines. Sutherland employs 24,000 professionals offering rich services from its 24/7 delivery centres globally (Sutherland, 2009). Sutherland won the award; Employer of the year in 2009. They state that their employees are given the best of training to excel in their field, either in terms of business methodologies or technology. Sutherland offers front office and back office services that provide customers a better service. CHAPTER 2 Review of literature Employee retention: Carsen, 2005 states that employee retention refers to the possible number of employees that stay around for a given duration of time. In simple words employee retention could be defined as a process in which the employees are encouraged and motivated to stay with the organization. Employee retention is important and beneficial for the organization. This dissertation deals with call centres, which is a part of the IT industry. Call centres are defined as specialized organizational units providing telephone-based customer services (Kleemann Matuschek, 2002, p.41). Call centres are a part of the IT sector and are of two types and they are outbound and inbound call centres. They usually operate 24/7 a week i.e. 365 days a year. (Marr Neely, 2004). IMPORTANCE OF EMPLOYEE RETENTION Employee retention plays a vital role in every organization. Mobley, 1982 states that employee turnover may be important to some organizations and a few individuals. From the organizational perspective employee turnover can represent a significant cost in terms of recruiting, training, socialization and disruption, as well as a variety of indirect costs. There are many reasons for an employee to leave an organization and it could be due to age, length of service, organizational sector size, occupational group and geographic location. The problems that arise of poor retention should be assessed within the norms of a given external labour market. (Evans 2001) Models and Theories on employee retention: There is a reason for companies to retain their top most employees. There are several models that are being followed in retaining the top most employees. There are few common hiring models that are being used by organizations for employee retention. Each has its own advantage and all serve the purpose to get hold of maximum employee retention. The following are the models, which are being used commonly. The classic model- Core employees. The above model works best with senior management, where one would require a persons full time work and attention. This is best suitable for core activities within the organization and proprietary activities such as trade secret within the organization. Many organizations do make the mistake by assuming that core employee model is the only retention model and the organization tries to fit in all jobs within it. It is important for an organization to understand and follow the hiring models appropriately. Flexible work This type of model usually involves in sharing a job within the family. This model best fits in call centres as in this industry continuity is not mush required. On the whole this model cannot work for short shift works; for example; an advertising team launching a new advertisement cannot offer job sharing-posts, as the continuity of the job is very much required. Job sharing is a success in certain cases such as when there is no much need of individual continuity with customers or with a third party and when the degree of interaction is low between the employee and the consumer. This type of model makes employees feel at home and have very less probability in them leaving the job, as they are comfortable with it and it usually works within families. Free agents Many educated individuals in the IT industry do not like to work full time for a particular organization as these employees enjoy working as part-timers in more than one organization, these type of employees are called free agents. This is the next step to flexible work with respect to job satisfaction. These types of free agents are not given a usual salary but they are paid on their results that they produce. This model is not business orientated but it is project orientated and it attracts the employee to do the job as it a likely interest. These employees usually stay with the organization only if they are recognized for their work. Outsourcing The above three models not only explains the different types of employees in an organization but also explains how to retain employees according to the type of sector that is best suitable for the individual, the question arises only when the organization gets an employee from outside to do the job of the organization. These kinds of employees are taken only for a specific duration by different organizations or individuals. This model best works with low value transaction, low-tech uncomplicated activities and non-critical activities. Many organizations have concluded that it is not possible to motivate and train employees for specified jobs, so they agree with outsourcing. (McKeown, 2002) Svyantek McChrystal, 2007, p.225, shows in his book, a new model of retention, which is very different from the above models. In this model he states employees retain the jobs because they are self-concept-job fit and an experienced meaningful work. Self-concept-job fit is a method in which the human relations professionals input the meaningful work in employees. Horgans Roberts, 2000 have stated that the future should focus into the concept of self-concept-job fit either in existing or after recruiting employee. The above models are different from each other and each of them fits best for different kinds of organizations. The best suitable model must be used in order to retain their employees and get high job performance from them. Though we cannot satisfy all individual needs there are certain general factors that we can get rid of so that the employees who are working, feel at home. After one executes a type of model into an organization it is important that the employees are satisfied with the type of job that an individual is doing. Job satisfaction is related to employee retention and for an employee to retain in the organization the individual must be satisfied but the job. Job Satisfaction. Job satisfaction is very important to all employees and it is defined as the extent to which a person derives pleasure from a job (Muchinsky, 1993, p. 290). Locke (1969 as cited in Friday Friday, 2003, p. 429) defines job satisfaction as a pleasurable or positive emotional state resulting from the appraisal of ones job. Job satisfaction may be one of the most ideal characters for the employees to work in an organization. As job satisfaction is the most vital key for an employee to stay with an organization for a long-term relation. Spector (1997, p.5) comments, Job satisfaction is the degree to which people like their jobs. Attitudes towards job satisfaction differ between employees and may change in the course of time. A number of researchers have done research on job satisfaction and each researcher has given a unique definition for job satisfaction. Agho, Muller and Price (1992) stated that job satisfaction is the extent to which an employee likes the job. Ashp (2008, p. 323) states Job satisfaction is important to retention; although the relationship may be direct or indirect. With Employee satisfaction, an organization deals with employees opinions and work process such as workload distribution, schedule (work timings) schedule and flexibility and internal communications. But the frequently asked question by everyone; Are we satisfied with the job that we are doing. Most say that Job satisfaction in an organization is not a problem but a symptom within the organization. However one can describe job satisfaction can go up and down by the hour independently of the ones works performance. Mullins states, Job satisfaction is necessary in order to achieve a high level of motivation and job performance(Mullin 2007, p. 277). It is not possible for low performance employees to get high job satisfaction. A report published on May 2008 states that there is a clear correlation between employee engagement and employee retention, the writer states that 85% of engaged employees were indicating that they plan to stay with their employer through 2008. The report states that an effective employee retention strategy is based on employee engagement. (Blessing White, 2008) Theories on job satisfaction: Job satisfaction can be defined as ones attitude towards ones job. Job satisfaction pays much relation with retention as it is the attitude that the person gains with the job attained and this makes the employee decide whether to stay or not (Weiss, 2002). There are several theories on job satisfaction a few of them are listed below. Affect theory Lockes Range of Affect Theory (1976) is the famous theory of job satisfaction in which the theory gives an explanation of what one wants from the job. The theory gives views of the dissatisfaction level and satisfaction level of an employee working. The theory states the facet of work, for e.g. the degree of autonomy of position decides the employee to stay or leave. If an individual were satisfied with the job, then the individual would give his best in the job he is doing in the organization. Dispositional theory This is a basic theory that explains the nature of similar identities such as two twins are alike to think the same but in process they tend to end up with different results. Hence job satisfaction for each employee is quite different. This theory was narrowed down by Judge (1992) by his model called the Core self evaluation model, where in the theory states the higher levels of self esteem and self efficacy would result in high job satisfaction levels. Two-factor theory (Motivator hygiene theory) This theory has taken two variables (Satisfiers and Dissatisfiers) and the theory states that factors causing these two variables are different and it is these factors that are responsible for an individuals satisfaction or dissatisfaction of the job. Satisfiers or motivators are satisfied with their job in presence or absence of a working condition corresponding to the higher levels of Maslows hierarchy of needs. And the dissatisfiers or hygiene factors, which correspond to the lower levels of Maslows hierarchy, are not satisfied with the job when they are adequate or in an inadequate working condition. (Ellis, 2005) Job characteristics model Hackman and Oldham introduced the Job characteristics model that is used widely to study the job characteristics and job outcomes along with job satisfaction. This model derives and states that there are five characteristics; i.e. skill, task, significance, autonomy, and finally feedback. These characteristics combine to give three physiological states; experienced meaningfulness, experienced responsibility for outcomes and knowledge of the actual results that influence job satisfaction and motivation. This framework of five characteristics can be combined to form Motivation Potential Score (MPS). (Hackman Oldham 1976) Ones attitude towards ones job is defined as job satisfaction. These theories cannot change the attitude of the individual but can help the individual to get settled with the job. Evans (1998, p. 19) states, Job satisfaction increases with age, job values remain constant with age and job reward increase with age. Certain factors usually affect an individuals job and this will affect the willingness of the individual to carry on working. E.g., in call centres, high stress is a factor that affects employees performance; it is because of this factor that most employees may not be satisfied with their jobs. It is important that the organization take necessary steps to solve the problem else many employees would leave the organization. Factors affecting employee retention: There are several factors that affect the growth and development of an individuals carrier. If an employee cannot see his future ahead in the organization, there are a number of reasons for him to leave the organization. As these factors can affect the employees work profile, personal growths and dreams, training and development which consists of communication skills, technical skills, procedure improvement skills and skills from special projects. As this dissertation deals with Information Technology (IT) let us consider the factors that affect the employees working in Call-centres. An article by Krishnan Jagadeesan G. on Employee Satisfaction in Knowledge Industry shows the factors that affect employees and the cause of turnover in IT industries (Call centres). He states that surveys have revealed that 42.35% were found working at odd times which were the main causes for high turnover and stress disorders. In terms of job satisfaction and retention rates, while the future of the BPO industry appears bleak unless suitable changes like job rotation and intellectual pursuit in the job content are brought about, the lookout in the manufacturing and the IT sectors are promising. (Krishnan, 2008) The most common factors that affects retention of employees is: Age Length of service Industry sector Organization size Occupational group Geographic location Gender A survey done by CIPD (2006) on Employee attitudes and engagement of employees in UK shows the factors responsible for employees to leave the organization, such as older employees are engaged more than younger employees, women are equally engaged with men, management of the organization, leadership and communication, job satisfaction, length of service, stress and involvement. In this survey, the results show that a lot of stress is given to the employees and this is due to the absence of employees and the pressure from senior employees. This survey will be done to analyse few of the researchers findings. Employee retention strategy: Retention strategies are less effective than recruitment and training strategies. Case study agencies have also agreed with the same on an industry survey. The findings of retention activities are consistent with literature and it is identified that retention is a weak link in the employment cycle. Retention strategies that all organizations include are employee engagement, employee orientation and employee recognition (Davis, 2002, p.41). Each of these employee strategies helps the employee to connect with a goal in the organization. Researchers have done research and are doing research on how to retain employees for the company one is working for. The below are the findings from an article on the web which show the ways in retaining the employees. 60 years of research have shown that only research-based and theory-supported approaches will help in improving employee engagement, as employee engagement will improve retention strategies, by offering compliments, such as the best employee of the month, giving prizes and suggestion boxed. Short-term gifts or prizes such as the above do not help the employee to stay with the organization for long. The responsibility taken to create the change and implementing it will assure improved understanding and support from the employees in all aspects. Loyalty and commitment are significance to the employees working in an organization. Action oriented approaches will help the organization in order to move forward quickly. As this would bring an organization with best development practices to effectively build a high retention culture (Employee Retention Strategies, N.D.). Employees play an important role in every organization and are responsible for the growth of the organization; hence it is important that the employers retain their employees. The above findings describe a few strategies on how to retain employees. It is found that Employee Retention is not given much importance when comparing with recruitment and training processes. The above text states that employee engagement is related with employee retention, change in retention strategy will improve employee engagement. These findings will help the researcher in building a strong questionnaire as the previous researches have already showed good results. Keeping these results aside it would be easier to attain the research goal, as the path would be specific with no variation in between. It is only by research new strategies are found and changes are made in existing strategies to satisfy employees. These findings would give the researcher more space in finding the problems in deep, apart from the regular ones. In this dissertation, Sutherland (a call centre) is taken as the case study to find out and improve the retention strategies that are being followed with reference to the ancestral methods. Few common strategies on employee retention are Retention focused recruitment. Retention focused orientation. Job sculpting Retention focused Managing Retention focused Career support Work life balance measures Retention focused rewards Retention focused communication. The above are few strategies that are commonly used by organizations to retain employees by giving them high level of job satisfaction. As this dissertation is concerned with the IT sector let us see in detail the retention strategies that are used in IT (call centres) for retaining the employees. As this dissertation consists of a case study of a call centre, the researcher can examine what strategies could be used for retaining employee in this sector. An article published on the Internet shows a few strategies on how to retain the employees in a call centre. The job satisfaction of the employee will result in the performance of the employee which will give the employee a better working environment and henceforth which will result in customer satisfaction and productivity. A few ways of satisfying employees include: Recruit people who value work. Clarify expectations. Provide good and specific job training. Reward the employees for high performance. The above are few key elements that used to satisfy employees in the IT industry. There could be more elements that can satisfy employees and help the organization my retaining the employees. This research would help in finding more ways to satisfy employees so that they do not have to leave the organization. Interviews and questionnaires with the lower level and top-level of the organization will help attaining the research purpose and meet the research objectives. The findings from the questionnaire would be used to frame the structure of the interview. The interview will be taken with an agent, team leader and an HR team member of the organization. The Review of Literature in this dissertation helps to give an understanding of what is meant by employee retention and the existing models and concepts that being used such as strategies and techniques. Theories on job satisfaction helped the researcher in finding out the importance of job satisfaction with employee retention. Existing research-based theories on retention strategies were included so that the researcher will be able compare the primary findings with it. It would also be useful to find out, whether the existing strategies found by researchers are sufficient to maintain employee retention or changes should be made to the theories. These existing theories on employee retention, job satisfaction and retention strategies would give the researcher abundant satisfaction and confidence in moving towards the research as all the aspects of retention have been covered. Theories and models used in the review of literature gives a brief idea of the strategies that are being used in organizations and could be compared to one of the existing models. The contents in the review of literature could be compared to the case study companies to find the changes that are necessary and why does it need it. The researcher concludes by stating that the Review of Literature helps to achieve the aim of the dissertation in this research. CHAPTER 3 Research Methodology Clough and Nutbrown, 2007, p.5 states research is the investigation of an idea, subject or topic for a purpose. Research is used to investigate a topic or a theory in depth to get a better understanding in detail. The term research is a way of describing systematic investigation of a theory or area of activity. Although all research cannot be measured, a few can be scientifically measured or data collected and can be analysed to identify differences. Approach to the research Deductive and Inductive approach There are two types of approaches in doing a research, i.e. deductive and inductive methods. It depends on the researcher whether to choose a deductive approach or inductive approach. In deductive approach, the researcher develops a theory and designs a research strategy that analyses the hypothesis and in inductive approach, the researcher collects data from by various methods of research and end up with the hypothesis based on the data analysis. Deductive approach involves the improvement or development of a theory that is subjected to tests. Nwokah et al., 2009, p.4, states, Laws present the basis of explanation, allow the anticipation of phenomena, predict their occurrence and therefore fore permit them to be controlled. 5 stages in which deductive approach will progress. Deducing a hypothesis from a theory. Exposing the hypothesis in operational terms, which propose a relationship between two specific concepts or variables. Testing this operational hypothesis. Examine the outcome obtained from the inquiry. If necessary modifying the theory in the light of the findings.(Saunders et al., 2007, p. 117) Inductive approach is opposite to deductive approach; inductive approach starts with the collection of data that it is added to form a theory or hypothesis. The following is an inductive approach for analysis for a qualitative evaluation data is described. The reasons to use an inductive approach are (a) it compresses textual data into a summary format (b) provide links within the research objectives and findings that are derived from the data and (c) a framework can be developed of the structure of processes that are evident in the data (Thomas, 2006). The inductive approach provides an easy systematic set of procedures for analyzing qualitative data that can produce reliable and valid findings. The inductive approach is not as strong as some other analytic strategies for theory or model development, it does provide a simple and straightforward approach for deriving findings in the context of focused evaluation questions. Many evaluators are likely to use the inductive approach, as it is less complicated than using other approaches to qualitative data analysis (Schutt, 2006). Research philosophy The type of method used in this research